Current patients: use the secure patient portal

If you already completed a visit or have an active prescription with MyBodyMyRx, please use our secure patient portal for anything related to:

• Your symptoms, side effects, or new concerns
• Questions about your medication or how to take it
• Requests to change, stop, or adjust a prescription
• Clinical questions about your chart, labs, or medical history

👉 Log in to your portal here:
https://secure.gethealthie.com/go/mybodymyrx

Please do not send any personal health information (PHI) by email. Clinical care, medical advice, and medication decisions must happen inside the portal as part of a documented visit or message thread.

Email for non-clinical questions only

For general, non-medical questions, you can email us at:

support@mybodymyrx.health

Examples of what’s okay by email:

• Website issues (pages not loading, broken links, etc.)
• Questions about how MyBodyMyRx works in general
• Basic questions about pricing, eligibility, or states served
• Media, partnership, or business inquiries

Do not include your symptoms, diagnosis, medication list, or other PHI in email.
If your question becomes clinical, we’ll direct you back to the patient portal or ask you to start a new visit.

When you’ll need a new $30 visit

For safety and legal reasons, the following always require a new $30 visit in the portal:

• New or worsening symptoms
• Side effects that may require a dose change or different medication
• Requests for a different method (for example, switching pill type or to the patch/ring)
• Refill requests after your previous prescription has expired or has no refills left

This keeps your care documented, protects your privacy, and allows the clinician to fully review your history before making a decision.

Response times (non-urgent)

We aim to respond to portal messages and emails within 1–2 business days. During weekends, holidays, or high-volume times, responses may take longer.

If your pharmacy is out of stock or needs the prescription resent, send a message through the portal or clearly label your email subject line with “Pharmacy issue (non-urgent)”. We will prioritize these when possible.

🚨 Emergencies & urgent safety concerns

MyBodyMyRX is not an emergency or urgent-care service.

Do not use the website, portal, or email for any of the following:

• Severe chest pain or trouble breathing
• Heavy or soaking bleeding
• Sudden severe headache, confusion, trouble speaking, or weakness
• Severe abdominal pain
• Thoughts of harming yourself or others

For any of these, call 911 or go to the nearest emergency room or urgent care immediately.

For mental health crises, you can also call or text 988 to reach the Suicide & Crisis Lifeline.

Business, media & partnership inquiries

Non-patient, non-clinical inquiries (media, partnerships, professional questions) can also be sent to:

support@mybodymyrx.health

Please include “Media,” “Partnership,” or “Business” in the subject line. Do not include any patient names or medical details.